Terms of Service

Last updated: January 30, 2025

14 sections

Key Terms

By using WISTX, you agree to these terms. Key points: we offer various subscription plans, respect our acceptable use policy, and we provide the service "as is" with limitations on liability.

1. Agreement to Terms

These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "you", "your") and WISTX Inc. ("WISTX", "Company", "we", "us", "our"), governing your access to and use of the WISTX service, including our website (https://wistx.ai), API services, MCP server, documentation, and any related applications or services (collectively, the "Service").

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you must not access or use the Service. We reserve the right to update or modify these Terms at any time, and your continued use of the Service following any changes constitutes acceptance of the updated Terms.

2. Eligibility and Account Registration

Account Creation

To access certain features of the Service, you must create an account. When creating an account, you agree to:

Provide accurate, current, and complete information

Maintain and update your information to keep it accurate

Maintain the security and confidentiality of your login credentials

Accept responsibility for all activities under your account

Notify us immediately of any unauthorized use or security breach

Account Types

Individual Accounts: For personal or professional use by individuals

Team Accounts: For organizations with multiple users

Enterprise Accounts: For large organizations with custom requirements

Account Restrictions

One account per user (no shared individual accounts)

Accurate billing information required

Valid email address required for notifications

Compliance with applicable export control laws

Account Termination

We reserve the right to suspend or terminate accounts that:

Violate these Terms

Engage in fraudulent or illegal activities

Abuse the Service or other users

Fail to pay applicable fees

3. Description of Service

What WISTX Provides

WISTX is a context augmentation platform for AI coding assistants that provides:

Access to compliance requirements and standards

Real-time infrastructure pricing information

DevOps best practices and patterns

Code examples and templates

Integration with AI coding assistants via MCP protocol

RESTful API for programmatic access

Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted access

Scheduled maintenance will be announced in advance when possible

Service may be temporarily unavailable due to technical issues

Features may be added, modified, or removed at our discretion

Service Limitations

Rate limits apply to prevent abuse

Usage quotas based on subscription tier

Some features may be in beta or experimental status

Third-party integrations subject to external service availability

Not a Substitute for Professional Advice

WISTX provides information and context but is not a substitute for:

Professional legal or compliance consulting

Certified financial or FinOps advice

Security audits or penetration testing

Architectural reviews or consulting

Users are responsible for validating information and ensuring compliance with applicable requirements.

4. Subscription Plans and Billing

Subscription Tiers

We offer the following subscription plans:

Professional

Price: $99/month or $1,990/year

2,000 queries per month

5 repository indexes per month

20 GB storage for indexed content

All compliance standards and code examples

60 requests/minute rate limit

Email support with 48-hour response time

2 API keys

Team

Price: $999/month or $9,990/year

10,000 queries per month

10 repository indexes per month

50 GB storage for indexed content

Advanced compliance guidance

Cost optimization insights

Advanced code search with AI analysis

Priority support (30 min response time)

5 API keys for team collaboration

Organization management features

Enterprise

Price: Custom pricing

Unlimited queries and repository indexing

Unlimited storage

Custom compliance frameworks

Dedicated support from Founder (<1h SLA)

Advanced security and audit logs

Single Sign-On (SSO) integration

Custom integrations and on-premise deployment

White label reporting and team training

100 API keys

For current features and pricing details, visit: https://wistx.ai/pricing

Payment Terms

Subscriptions are billed in advance monthly or annually

All prices are in USD unless otherwise specified

Prices subject to change with 30 days notice for existing customers

Applicable taxes will be added to the subscription price

Annual subscriptions receive approximately 20% discount

Payment Processing

Secure payment processing through Stripe

We do not store credit card information directly

Automatic recurring billing authorized upon subscription

Payment methods can be updated in account settings

Failed payments may result in service suspension after grace period

Refund Policy

Annual plans: Pro-rated refund within 30 days of initial purchase

Monthly plans: No refunds for partial months

Service issue refunds evaluated case-by-case

No refunds for Terms of Service violations

Refund requests: billing@wistx.ai

Usage Limits and Overages

Each plan includes specific query and indexing limits

Usage tracked in real-time via dashboard

Approaching limit notifications at 80% and 95%

Exceeding limits may result in:

- Temporary service throttling

- Prompt to upgrade plan

- Additional charges at published overage rates

Plan Terms

Plans are billed in advance monthly or annually

Usage limits are enforced per billing cycle

No SLA guarantees for Professional plan (best effort)

Team and Enterprise plans include SLA commitments

Features may be added, modified, or removed

We reserve the right to modify plans with 30 days notice

5. Acceptable Use Policy

Permitted Uses

You may use the Service for lawful purposes in accordance with these Terms, including:

Building and deploying infrastructure

Compliance research and validation

Cost analysis and optimization

Learning and education

Integration with development workflows

Prohibited Uses

You agree NOT to:

Security Violations

Attempt to gain unauthorized access to any systems

Probe, scan, or test vulnerabilities without permission

Breach or circumvent authentication or security measures

Access data not intended for you

Interfere with service to any user, host, or network

Abuse and Misuse

Exceed rate limits or usage quotas

Use automated systems to scrape or harvest data

Resell, sublicense, or redistribute the Service

Share API keys or account credentials

Create multiple accounts to circumvent limitations

Illegal Activities

Violate any applicable laws or regulations

Infringe intellectual property rights

Transmit malicious code or malware

Engage in fraud or misrepresentation

Use for illegal or harmful purposes

Content Violations

Submit false or misleading information

Upload malicious or harmful content

Violate privacy rights of others

Harass, abuse, or harm others

Enforcement

Violations may result in:

Warning or notification

Temporary suspension

Permanent termination

Legal action

Reporting to authorities

6. Intellectual Property Rights

WISTX Property

The Service and its original content, features, functionality, and technology are owned by WISTX and protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Our Rights Include

Software code and algorithms

Databases and data compilations

Documentation and training materials

Trademarks, logos, and branding

Website design and user interface

Proprietary methodologies and processes

Limited License to Users

We grant you a limited, non-exclusive, non-transferable, revocable license to:

Access and use the Service for permitted purposes

Use our API in accordance with documentation

Integrate MCP server with supported tools

Download and use provided SDKs and libraries

This license does not include rights to:

Copy, modify, or create derivative works

Reverse engineer or decompile the Service

Remove proprietary notices

Use our trademarks without permission

User Content

You retain ownership of content you submit, but grant us a license to:

Store and process your content

Provide the Service to you

Improve our algorithms and Service

Generate anonymous, aggregated insights

Feedback and Suggestions

Any feedback, suggestions, or ideas you provide become our property and may be used without compensation or attribution.

Third-Party Content

The Service may include third-party content that is subject to separate licenses. We are not responsible for third-party content accuracy or availability.

7. Privacy and Data Security

Data Protection

Your use of the Service is also governed by our Privacy Policy, which details how we collect, use, and protect your information. By using the Service, you consent to our data practices as described in the Privacy Policy.

Your Responsibilities

Ensure you have rights to any data you submit

Comply with privacy laws for your users' data

Maintain security of your API keys and credentials

Report any suspected security breaches immediately

Data Processing

We process data as a data processor where applicable

Data Processing Agreements available for Enterprise customers

We comply with GDPR, CCPA, and other privacy regulations

Cross-border data transfers protected by appropriate safeguards

Security Measures

We implement industry-standard security measures including:

Encryption in transit and at rest

Regular security audits and testing

Access controls and monitoring

Incident response procedures

However, no system is completely secure, and we cannot guarantee absolute security.

Confidentiality

Each party agrees to maintain confidentiality of the other party's confidential information and use it only for performing under this Agreement.

8. Service Level Agreement (SLA)

Availability Commitment

Professional Plan: 99.9% uptime target (best effort)

Team Plan: 99.9% uptime target (best effort)

Enterprise Plans: Custom SLA available

No availability guarantees for Professional plan

Exclusions

SLA does not apply to:

Scheduled maintenance (announced 48 hours in advance)

Force majeure events

Issues caused by user actions or third-party services

Beta or experimental features

Professional plan usage

Service Credits

For Team and Enterprise plans, if we fail to meet SLA commitments:

< 99.9% but ≥ 99.0%: 10% credit

< 99.0% but ≥ 95.0%: 25% credit

< 95.0%: 50% credit

Credits are applied to future invoices and must be requested within 30 days.

Support Response Times

Enterprise: 2 hours (critical), 1 business day (standard)

Team: 4 hours (critical), 2 business days (standard)

Professional: 48 hours (all issues)

Maintenance Windows

Scheduled maintenance: Typically Sundays 2-4 AM UTC

Emergency maintenance: As required with notification

Feature updates: Continuous deployment with no downtime

9. Warranties and Disclaimers

Limited Warranty

We warrant that the Service will perform substantially in accordance with our documentation. This limited warranty does not apply to:

Free tier usage

Beta or experimental features

Issues caused by user misuse

Third-party integrations

DISCLAIMER OF WARRANTIES

EXCEPT AS EXPRESSLY PROVIDED, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

MERCHANTABILITY

FITNESS FOR A PARTICULAR PURPOSE

NON-INFRINGEMENT

ACCURACY OR COMPLETENESS OF INFORMATION

UNINTERRUPTED OR ERROR-FREE OPERATION

No Guarantee of Results

We do not warrant that:

The Service will meet all your requirements

Information provided is error-free or complete

Use of the Service will ensure compliance

Any specific results will be achieved

User Acknowledgment

You acknowledge that:

You use the Service at your own risk

You are responsible for validating information

Compliance is your responsibility

Results may vary based on use case

Third-Party Services

We disclaim all liability for third-party services, including:

AI coding assistants (Cursor, Claude, etc.)

Cloud providers (AWS, GCP, Azure)

OAuth providers

Payment processors

10. Limitation of Liability

MAXIMUM LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WISTX'S TOTAL CUMULATIVE LIABILITY FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF:

$100 USD, OR

THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM

EXCLUSION OF DAMAGES

IN NO EVENT SHALL WISTX BE LIABLE FOR:

INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES

LOSS OF PROFITS, REVENUE, OR BUSINESS

LOSS OF DATA OR DATA USE

BUSINESS INTERRUPTION

COST OF SUBSTITUTE SERVICES

PUNITIVE OR EXEMPLARY DAMAGES

THIS APPLIES EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

ESSENTIAL PURPOSE

These limitations apply even if any remedy fails of its essential purpose.

BASIS OF BARGAIN

You acknowledge that these limitations are an essential element of the agreement between us and that we would not provide the Service without these limitations.

Exceptions

Some jurisdictions do not allow limitation of liability, so some limitations may not apply to you. Nothing in these Terms excludes liability that cannot be excluded by law.

User Indemnification

You agree to indemnify, defend, and hold harmless WISTX and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including legal fees) arising from:

Your violation of these Terms

Your use of the Service

Your violation of any rights of another

Your content or data

11. Termination and Suspension

Termination by You

You may terminate your account at any time by:

Using the account deletion feature in settings

Contacting hi@wistx.ai

Canceling your subscription

Termination by WISTX

We may terminate or suspend your account immediately for:

Violation of these Terms

Non-payment of fees

Illegal or fraudulent activity

Excessive abuse of the Service

At our discretion with 30 days notice (without cause)

Effect of Termination

Upon termination:

Access to the Service immediately ceases

API keys and credentials are revoked

Data deletion occurs per our Privacy Policy

No refunds for unused subscription time (except as required by law)

Provisions that should survive termination remain in effect

Data Export

You may export your data before termination

We provide data export tools in account settings

After termination, data export is not guaranteed

Some data may be retained for legal requirements

Suspension

We may suspend your account temporarily for:

Investigation of suspected violations

Excessive resource usage

Payment issues

Security concerns

During suspension, you cannot access the Service but your data is preserved.

12. Dispute Resolution

Informal Resolution

Before initiating formal proceedings, you agree to attempt to resolve disputes informally by contacting us at legal@wistx.ai. Most disputes can be resolved informally within 30 days.

Arbitration Agreement

If informal resolution fails, any dispute arising from these Terms or the Service shall be resolved through binding arbitration, except where prohibited by law.

Arbitration Process

Arbitration conducted by JAMS under its Streamlined Arbitration Rules

Location: San Francisco, California (or remotely)

Single arbitrator mutually agreed upon

Each party bears its own costs

Decision is final and binding

Class Action Waiver

YOU AND WISTX AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Exceptions to Arbitration

The following disputes are not subject to arbitration:

Intellectual property infringement claims

Small claims court actions

Injunctive relief for Terms violations

Disputes where arbitration is prohibited by law

Governing Law

These Terms are governed by the laws of Delaware, United States, without regard to conflict of law principles.

Jurisdiction

For disputes not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts in San Francisco, California.

13. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and WISTX regarding the Service.

Modifications to Terms

We may modify these Terms at any time

Material changes will be notified 30 days in advance

Continued use after changes constitutes acceptance

You may terminate if you disagree with changes

Assignment

You may not assign your rights without our written consent

We may assign our rights to successors or affiliates

Terms remain binding on permitted successors and assigns

Severability

If any provision is found unenforceable, the remaining provisions continue in full force and effect, and the unenforceable provision shall be replaced with an enforceable provision that best reflects the original intent.

Waiver

No waiver of any provision shall be deemed a further or continuing waiver of such provision or any other provision. Our failure to assert any right shall not constitute a waiver.

Force Majeure

Neither party is liable for delays or failures in performance due to circumstances beyond reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

Notices

To you: Email address associated with your account

To us: legal@wistx.ai or our registered address

Notices are effective upon receipt

Relationship of Parties

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and WISTX.

Export Controls

You agree to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations maintained by the U.S. Department of Commerce.

Government Use

If you are a U.S. government entity, the Service is a "Commercial Item" as defined at 48 C.F.R. §2.101, and your rights are limited to those granted to all other users under these Terms.